FAQs

Frequently asked questions

  • Whats is your minimum rental period on a rental car

    Our minimum term is 1 month 

  • What is the required minimum age to rent a car?

    25 (Drivers under 25, will incur an additional premium)

  • What is the maximum age?

    70 years old.

  • Is the insurance included?

    Full insurance with excess is included your damages deposit acts and the insurance excess in the event of an at-fault claim this is your maximum liability

  • Do you take a deposit when I rent a car from Runabout Rentals?

    Yes €250 – £500 depending on the vehicle and duration of the rental. The deposit is taken at the beginning of the rental and returned at the end. Your deposit acts as your insurance excess in the event of a fault claim.

  • Is it unlimited mileage?

    Yes.

  • What happens if I breakdown?

    Your policy includes 24-hour breakdown assistance. To contact the breakdown company please call 0034 913 643 838 if you require an English-speaking operator, then please ask. Stay with the vehicle until the breakdown company arrives to give assistance.

  • What happens when the car is due for its service or ITV?

    It is the customer's responsibility to bring the vehicle to our service station at periodic times during the rental which you will be notified of. 

  • Do you provide a courtesy car if it is needed?

    Yes, we have courtesy cars available (subject to availability)

  • Do I have to return the car each month whilst renting?

    No, you only need to return the car every 6 months for its ITV and servicing.

  • Do I pay monthly for my rental car?

    Yes – we will add your details to our secure payment platform, you will then be billed automatically monthly on your renewal date.

  • Can we drive into Gibraltar?

    Yes – we provide a “Green Card” as part of the insurance.

  • Can I take the rental vehicle outside of Spain?

    No, all cars must be kept within Andalucía unless prior written consent is granted by the company.

  • When do I get the deposit back?

    We endeavor to return deposits within 14 business days from your return date to allow us to check for outstanding speeding fines and parking fines.

  • Where do we collect the cars from?

    Duquesa or Estepona.

  • What happens if i get a speeding fine or parking ticket?

    There is an admin fee of 35euros for all speeding fines and parking fines this will be debited from the card on file without notice you will receive the original fine in the post to the address provided on the contract.

  • Can we collect or return a car, outside of office hours?

    Yes – there is an additional fee of €25. 00

  • Are windscreen and tyres covered in the rental?

    No.

  • What documents are required?

    Passport, Driving license, proof of Spanish address, NIE/National insurance and an IDP (international driving permit) if required 

  • Can I Drive outside of Andalucía?

    Our cars must be kept within Andalucía unless prior written consent is granted by the company.

  • Can we pick the car up at Malaga or Gibraltar Airport?

    We do not operate out of Malaga airport however we can recommend a private transfer company who we work closely with that can bring you to one of our meeting points.

  • How old are your cars?

    We provide used and approved second-hand rental cars which are up to 10+ years old. If you want something newer, please visit our sister company Purple Cars.

  • What happens if my payment fails?

    We will attempt to take the payment over 3 days if the 3rd payment fails you will be charged a late payment fee unless you have made prior arrangements with us for payment.

Contact Runabout Rentals

For further information on our long term car rentals, please contact us on:


Tel: +34 952 010 009

Whatsapp: +34 603 200 559

Email: hire@runaboutrentals.es


Alternatively, you can use the following contact form.


Address:

Calle Miguel Servet 2, Poligono Industrial, Estepona 29680

Contact Us

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