Fees and Deposits

We like to be 100% transparent with our fees, we don’t want them to be hidden.

All bookings are subject to a one time setup / booking fee of €49 (non refundable) - this confirms your booking with us.

Out of Hours Pickup & Drop offs

If you require a vehicle outside of our opening hours (Mon-Fri 9am – 5pm) or at weekends we will be happy to accommodate you. There will be a charge of €25 per drop off or collection for this service.

Speeding / Parking Fees

If we receive a speeding / parking fine you will be charged the full amount of the fine + €34 admin fee (discounts for early payment do not apply) The fine amount will automatically be charged to the debit card that we hold on file without prior notice.

A copy of the fine will be sent to you along with proof of payment.

Card Processing Fees

From 16th March 2023 we will no longer be charging any card processing fees*, instead we will be introducing a fixed monthly subscription management fee of €7.50 per month. 

*Please note that American Express customers will be charged €12.50 per month.

Deposits

All rentals require a damages deposit of €500, this is taken at the beginning of the rental. Your deposit acts as your insurance excess in the event of a fault claim.

We endeavour to refund deposits with 14 business days, in some cases this can take longer. Deposits will automatically be refunded to the original payment card held on file, it is therefore important that you confirm these are the correct details to allow us to process your refund.

Please note that deposit refunds are not dealt with by office staff. If you have any questions regarding your deposit refund please email accounts@purplegroup.es

Our full terms and conditions can be viewed here.